An evaluation of cabin crew job descriptions from a number of the greatest airways on the planet reveals precisely what private qualities and attributes recruiters actually worth and seek for of their new recruits.
For this evaluation, the publicly out there cabin crew job descriptions from Emirates, Etihad and Qatar. In addition to Flydubai, British Airways, Virgin Atlantic, Qantas and Delta Airways had been put right into a phrase cloud generator powered by wordclouds.com.
The end result was then manually checked and an evaluation of the very best cabin crew traits was extracted for the ultimate phrase cloud. It is a abstract of the wishes and wishes of cabin crew recruiters from a number of the greatest and most well-known airways within the aviation business.
Listed here are our Prime Ten qualities that must be included in your cabin crew software:
1. Buyer Service
For sure, that is probably the most highlighted high quality out of all 8 job descriptions analysed. Whether or not you may have expertise in your regular day-to-day job or it’s essential be a little bit extra inventive just be sure you display how actually nice you might be at delivering distinctive customer support to each buyer, every single day.
2. Workforce Work
Being a flight attendant isn’t about working by yourself. Your colleagues might want to belief you to work successfully in a staff — to offer a improbable expertise for passengers and to make sure the security of the plane and everybody onboard.
Clarify what you do this makes you such a very good staff participant. Clarify particular incidents that show your credentials.
3. Communication Abilities
You’ll want to have the ability to talk with a multi-national staff and passengers from throughout the globe. Don’t simply say you may have “good communication abilities”, show it. Describe the way you talk with prospects and staff members.
Keep in mind, a key a part of communication is the artwork of listening and discovering out what the actual wants of your prospects are.
4. Making a Nice Buyer Expertise
What’s the distinction between a nice buyer expertise and a mean expertise? It’s as much as you to show you can wowprospects — Consider a time the place you turned a foul buyer expertise into a very good one?
Have you ever ever been thanked by a buyer? Or obtained good suggestions out of your colleagues or supervisor in regards to the service you gave a buyer?
5. Pleasant & Optimistic
You’ll be working lengthy shifts, usually occasions beginning and ending your working days at unsocial hours. However irrespective of how you’re feeling it’s essential stay pleasant and optimistic.
Consider occasions in your working life the place you may have remained pleasant and in good spirits when different mere mortals would have pale away.
6. Caring & Understanding
Your prospects could have a various vary of wants and points. It’s worthwhile to display you can perceive these wants and look after all of your prospects.
7. Exceeds Expectations
The easiest airways on the planet don’t simply anticipate you to fulfill the expectations of their passengers. An airline like Emirates isn’t voted the Greatest Airline within the World by merely doing the naked minimal for his or her passengers.
How have you ever exceeded buyer expectations previously? What makes you capable of exceed expectations as cabin crew?
8. Skilled & Accountable
Cabin crew are primarily accountable for the security of their passengers. You’ll want to point out the way you’ve taken on accountability previously and how one can be trusted to take the well being and security of your prospects and colleagues significantly.
9. Reliable & Devoted
Recruiting and coaching a brand new member of cabin crew is a time consuming and costly course of. On high of that, the airline might be placing you in 4 or 5-star motels around the globe.
They should know that you’re a reliable ambassador for his or her model, who is devoted to constructing a profession with the airline.
10. Studying and Adapting
The preliminary 7-week coaching course is a tricky studying curve. However the studying doesn’t simply cease there. Reveal the way you’ve pushed your boundaries previously and are capable of sustain with the fixed modifications in security protocols and onboard service enhancements.
Different qualities that ought to undoubtedly be included in your resume embody:
- Takes care of look and presentation
- World / Multinational
- Anticipating the wants of consumers and staff members
Some airways have very particular qualities that they’re looking for and these have been highlighted under:
- Optimistic perspective
- A pleasant disposition
- A real ardour to assist others
- Uphold the values of Emirates: Skilled, Empathetic, Progressive, Visionary, and Cosmopolitan
- Exceed buyer expectations
- Ship an ideal service 100% of the time
- Uphold the Etihad values: Cultured, Thoughtful, Heat and Beneficiant.
These qualities have been extracted from the publicly out there job descriptions throughout 8 main airways. Nevertheless, recruiters can programme their Applicant Monitoring System (ATS) for their very own particular set of necessities and qualities that aren’t out there for public scrutiny.