The name ThousandEyes was born from two big ideas the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can’t understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.
In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.
About The Role
When customers acquire new software, the best way to ramp up productivity often involves a personal touch from resources who know the platform inside and out. This role’s primary responsibility is to engage with customers to enable them on ThousandEyes product training tutorials, event analysis, and transfer of best practices.
You’ll need to be a ThousandEyes product expert to deliver a first class onboarding experience for the customer. You’ll need to have a strong foundation in core networking principles, a background in web applications, and be able to understand how network issues impact application performance. The ideal candidate should have experience managing many projects at once. You’ll contribute to onboarding documentation, creating or updating material as the product and team evolves. Your great communication skills will come in handy when you will interface with a wide range of customer roles. Your enthusiasm for the NPMD sector will help to spark that interest in our customers and help us scale our organization rapidly.
You will need to be a really enthusiastic self-starter, intellectually curious and a fast learner, and a stickler for details, since you’ll be working with some of the smartest operational people here that you ever have. Thinking on our feet is a big part of what we do every day, and our job is to make the jobs of our customers easier to manage and understand.
Requirements
- 2-4 years experience in a customer-facing role
- Standout “customer first” attitude
- Amazing communication and problem-solving skills
- Strong technical acumen
- Project management and consulting experience
- Enjoy a fast-paced, dynamic environment
- Able to juggle and accomplish tasks in tight timeframes
- Experience maintaining or implementing LAN/WAN environments
- Familiarity with web technologies
Responsibilities
- Engage with customers to reduce ramp time and increase implementation stickiness
- Delivery of training, industry best practice discussions
- Help customers with ThousandEyes deployment best practices
- Leverage enterprise data analytics to transparently track and report on customer engagement
We Are Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.